Shipping & Delivery Policy
Last Updated: January 2025
Free Shipping Zones
- United Arab Emirates: FREE shipping and professional installation for all tent sizes
- Saudi Arabia: FREE shipping and professional installation for all tent sizes
Other Regions
GCC Countries (Kuwait, Qatar, Bahrain, Oman)
- Shipping starts from AED 10,000 + customs duties (varies by tent size)
- Installation requires team travel - quoted separately based on:
- Site location and accessibility
- Distance from major cities
- Local regulations and requirements
International Shipping (Africa & Other Regions)
Custom quotations provided based on:
- Tent specifications and quantity
- Site conditions and accessibility
- Local customs and import regulations
- Distance from major cities
Large commercial projects may qualify for free shipping
Delivery Timeframes
- Local Market (UAE) & GCC: 2-10 business days
- Africa: 10-30 business days
- Installation Period: 1-25 days depending on project complexity
- Custom/Large Orders: 30-40 working days after drawing approval
Production Schedule
After order confirmation and drawing approval:
- Standard tents: 3-4 days for production and material arrangement
- Custom structures: 10-30 days for production
- Site work: 2-15 days depending on project size
Exclusions from Delivery
The following are NOT included and will be charged separately if required:
- Authority permissions for proposed land area
- Land leveling or surface preparation
- Gate passes for site entry
- Electrical connections from main power source
- Access passes for materials, vehicles, or equipment
- Civil works of any kind
- Customs fees (except UAE/KSA)
- Accommodation and food for installation crew (outside Dubai)
- Any heavy equipment required for installation
Contact Information
For shipping quotes and inquiries:
xGlobal Industries LLC
Phone: +971 4 836 9499
Email: cs@xglobal-tents.com
Address: National Industries Park - Jabal Ali Industrial Third, Dubai, UAE